Support

FAQ [U28A750] Basic Troubleshooting

To Adjust 3D Settings

The product has been pre-adjusted.  

Please adjust 3D settings that cater to the most optimal 3D immersive experience 


1. Click on 3D Settings 

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Click on ( U_iwdycsMR9Wn6eK3DwvBnY-_QnQwCgRCoekPeE395u0gtlTuFwfZBc4Mimn1y8Yf_FSKl8tn64Ygp6vvR2wNhSffox-86kd9T8Rbd9nHrWq-RD03gF3FuxKQYe5h7rTKFs1M1VR) to reset the 3D settings 


2. Angle

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O

X


Move the cursor to the left or right until the black line becomes parallel to the red line 

*The red line does not need to be placed right in the middle of the black lines, as long as they are in parallel 


3. Alignment 

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Move the cursor to the left or right until the floating objects on the screen show no 'afterimage', then click on (  baU_l13NZDAkK134XCDfAQuHxWIJRzph_Yho9PA6cYulEXhq7echs-wWg7cJpgUFQg4FiR80iUmwoZnJKKIM4p5droAkYUr8A0btbEnk6YhRBTYvfGu719Z0yXnzbNq47Etv76p_) to complete 3D settings 


* The white floating object in the middle must become the most protrusive 3D image of all, while the other objects on the right and left show little or no afterimage 


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*The alignment bar is divided into three zones, blue (60), yellow (65), and red (70) that help measure and deliver the most optimal 3D immersive experience. Please ensure to move the cursor from far left to far right across all three zones multiple times to find the most optimal alignment point, as you will find at least three optimal points across the three zones. 

To confirm 3D Box settings 

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  • 3D box main page > Settings > Display > HDMI > Resolution > 3840*2160 60hz 

  • 3D box main page > Settings > Display > Color > RGB 8bit 


*Note: the product has been pre-adjusted at optimal 3D box settings. Please refrain from adjusting the display setting as it may deliver poor quality 3D immersive experience. 


To confirm 3D Monitor settings  

     

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  • Click on the JOG button on the back of the Monitor for a few seconds > Upward Arrow Key > Display Settings 


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  • brightness 70 / contrast 75 / sharpness 68 

*Note:The product has been pre-adjusted at optimal 3D monitor settings. Please refrain from adjusting the monitor setting as it may deliver poor quality 3D immersive experience.  

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